Terms & Conditions

Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of Active Auto’s website, warranty services, vehicle servicing, sales, or any other services we provide (collectively “Services”). By accessing or using our Services, you agree to these Terms. If you disagree, please do not use our Services.

1. Parties & Definitions

Active Auto (“we”, “us”, “our”) refers to the business operating under Active Auto (Active Auto division), registered in [insert full legal entity name, address, registration details].
Customer, you, your means the individual or entity who uses our Services or purchases a vehicle, warranty, or makes inquiries.
Vehicle means any motor vehicle you bring to us or that is covered under warranty.
Warranty Plan means any of the warranty tiers (Silver, Gold, Platinum) we offer.
Services include servicing, mechanical repair, diagnostics, body & paint work, warranty services, vehicle sales, inspections, etc.

2. Eligibility & Booking

You must be at least 18 years old or otherwise legally capable to enter into contracts in the UAE.
For warranty coverage, the Vehicle must satisfy our eligibility criteria (make, model, inspection, etc.) as described on our “Eligible Vehicles” page.
Prior to providing certain services (especially warranty work), we may require a pre‑inspection of the Vehicle. We reserve the right to refuse service/warranty if the Vehicle does not meet the criteria or is not in an acceptable condition.

3. Service & Repair Terms

We will perform work in a professional manner, using suitable parts and tools, consistent with industry standards.
You agree to authorize us to carry out necessary repairs. If additional work is required beyond what was initially approved, we will inform you and obtain your approval before proceeding.
All prices for parts, labour, diagnostics, paint, etc., will be as quoted or estimated. If actual costs vary, we will notify you.
You are responsible for removing personal items from the Vehicle before it is delivered to us. We are not responsible for loss or damage to items left in the Vehicle.
Once work is complete and any due payments are settled, we will release the Vehicle.

4. Warranty Terms

If you purchase a Warranty Plan, its terms & coverage will be as described in our Warranty Plans page, including what is covered, exclusions, durations, mileage limits, etc.
Warranty is only valid if you follow our warranty terms, including scheduled maintenance, using approved service providers (i.e., us), and meeting any inspection or documentation requirements. If maintenance is done elsewhere (if allowed) or documentation is missing, the warranty may be void.
Warranty does not cover damage caused by accidents, misuse, negligence, alterations, or external causes such as fire, flood, or natural disaster.
For a valid claim, you must present the required documents: proof of warranty, proof of maintenance, vehicle registration, etc.
We reserve the right to repair or replace a defective part under warranty, at our discretion. Replacement parts may be new or of equivalent quality.
Warranty claims do not extend the original warranty period except where explicitly stated.

5. Payments, Fees & Charges

All services must be paid in full before vehicle release, unless otherwise agreed in writing.
Prices quoted do not include VAT unless otherwise specified. You will be responsible for any applicable taxes.
If additional work is required beyond what was quoted, you will be informed and must approve the extra cost.
If you cancel a service or appointment, the cancellation policy applies (you may agree on penalties, advance notice, etc.).

6. Liability & Limitation

We will not be liable for damage to your Vehicle or loss caused by items left inside, to the extent allowed by law.
Our liability under any warranty or service claim is limited to repair or replacement of defective part(s) or, in rare cases where repair/replacement is impossible, a refund based on fair depreciation, subject to the Terms.
We do not accept liability for indirect, incidental, or consequential losses (for example, loss of use, lost business, etc.), except under UAE law, where such limitations are not permitted.
We are not responsible for delays caused by factors outside our control (parts availability, external supplier delays, weather, etc.).

7. Ownership, Title & Intellectual Property

Ownership of any parts replaced becomes ours unless specified otherwise.
We may take photographs or video of your Vehicle before, during, or after service. These may be used for diagnostic, record, and marketing purposes unless you expressly request otherwise in writing.
All materials on our website (text, images, logos, trademarks) remain our property or licensed to us. You may not reproduce or use them without permission.

8. Privacy & Data Protection

Your use of our Services is subject to our Privacy Policy. We collect and process personal data as needed to deliver services, provide warranty, and communicate with you. By accepting these Terms, you consent to such processing as described in our Privacy Policy.

9. Changes to Terms

We may revise these Terms from time to time (e.g., to comply with law, improve service, adjust pricing). When we do, we will update the “Last Updated” date. Your continued use of our Services after changes means you accept the revised Terms. Please check periodically.

10. Governing Law & Disputes

These Terms are governed by the laws of the United Arab Emirates and, when applicable, the laws of the Emirate of Dubai (or the relevant emirate in which you engage Active Auto).
If any dispute arises, we prefer to attempt resolution by discussion/mediation first. If that fails, disputes will be resolved by the competent courts in the applicable Emirate.
If any provision of these Terms is held invalid or unenforceable, the remainder shall continue in full force and effect.

11. Termination & Cancellations

We may refuse service or cancel any agreement or appointment in case of non‑payment, breach of these Terms, misrepresentation, or misuse of Services.
You may cancel appointments or service agreements under conditions set in our cancellation policy (e.g., with sufficient advance notice). Any deposits or fees already paid may be non‑refundable, depending on how far in advance the cancellation is.

12. Severability & Waiver

If any part of these Terms is found invalid by a court, that invalidity does not affect other provisions.
Our failure to enforce any right under these Terms is not a waiver of that right.

13. Contact Us

If you have any questions about these Terms, or wish to raise a dispute or concern, contact us: