Auto Workshop Dubai

Frequently asked questions

Which insurance companies does Active Auto work with?

We have direct billing agreements with five UAE insurance partners: Al Sagr Insurance, Adamjee Insurance, Dubai Insurance, Union Insurance, and Orient Insurance PJSC. If your insurer is on this list and the claim is approved, we handle the repair workflow directly.

Can I choose Active Auto for my insurance repair, or does my insurer decide?

In the UAE, policyholders generally have the right to choose an approved workshop. If Active Auto is an approved repairer for your insurer, you can request us directly when filing your claim. We'll confirm approval and coordinate with your insurer from there.

I had an accident — what's the first step?

File a police report (required for insurance claims in Dubai), then contact your insurer to register the claim. Once you have a claim reference, bring your car to us or WhatsApp us the details. We'll handle the assessment, paperwork, and communication with the insurer on your behalf.

How long does an insurance claim repair take?

Most accident repairs take 3–5 working days for standard damage. More extensive structural repairs or cases requiring parts import can take 7–14 days. We give you a realistic timeline at the assessment stage and keep you updated throughout.

Do I need to pay anything out of pocket for an insurance repair?

If Active Auto is an approved repairer for your policy and the damage is covered, you typically pay nothing — we bill your insurer directly. Excess (deductible) payments, if applicable, are determined by your policy and paid directly to your insurer, not to us.

What documents do I need to bring for an insurance claim?

Bring your Emirates ID, vehicle registration card (Mulkiya), UAE driver's licence, a copy of the police report, and your insurance policy documents. We'll tell you if anything else is needed once we review your specific insurer's requirements.