Confirm Your Claim Eligibility
Union Insurance Claim Repairs — Active Auto Dubai
Send your policy and photos of the damage on WhatsApp. We tell you your excess before any work starts, document the damage, and handle the estimate, the assessor and the approval follow-up with Union Insurance. Union’s online claim process provides a claim number and garage details for the area selected. Ask your insurer to confirm Active Auto before moving the vehicle. Repair scope, excess and payment route are confirmed for your policy and claim.
Car can't be driven? Our own tow truck brings it to the workshop from anywhere in Dubai, free when we do the repair. Car recovery
Looking for Dubai Insurance? Read its claim repair guidance. Accident and collision repairs.
Union Insurance
Claim Repair Coordination
Register through Union’s website
Union directs motor customers to online claim registration. Its FAQ says the selected area determines the garage details returned with the claim number. Keep that response for the next discussion about where the car should be assessed.
Union motor claims and FAQsUse Union’s claim checklist
The motor FAQ names three documents: a valid vehicle registration card, a valid driving licence and the police report. These are the insurer’s listed claim documents; ask Union about any additional item needed for your incident.
Union motor claims and FAQsRead the garage instruction before moving the car
Union distinguishes agency repairs at the vehicle dealership from non-agency work at a garage it selects. It says an estimate is needed before approval. Ask Union Insurance to confirm Active Auto for your policy and claim before moving the vehicle. Confirm the authorised repair scope, excess and payment route before work starts.
Union motor claims and FAQsContact the insurer about its decision
Union’s public site links WhatsApp at +971 4 3787 777 and provides an enquiry form. Its contact directory also lists the Al Ittihad motor-claims office on +971 4 3787 444 / 447. Use the insurer’s channels for claim registration and assignment questions.
Union contact and claims officesDiscuss the damage with Active Auto
If the written assignment names Active Auto, the workshop assesses the accident damage and prepares the repair estimate. The accepted scope may involve a bumper or panel, paint, glass, alignment, or related mechanical and electrical damage. Bring the claim reference so the repair discussion stays connected to Union’s instruction.
Keep repairs and payment in the same written scope
Before insurer-funded work begins, the authorised operations must be clear. Active Auto completes the agreed repair and checks it at handover, explaining customer-pay items and follow-up work. Parts availability and the workshop schedule affect timing after approval; the workshop does not publish a fixed claim-repair completion period.
FAQs
Union Insurance Claims — Common Questions
Other insurer claim guides
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