Union Insurance Claim Repair in Dubai
Had an accident and your car is insured with Union? We deal with Union for you, tell you your excess before any work starts, and repair the car in our Al Quoz workshop.
Car can't be driven? Our own tow truck brings it to the workshop from anywhere in Dubai in workshop hours, free when we do the repair. Car recovery
Inside Dubai, we collect your car and bring it back after the work. Arrange collection and return on WhatsApp.
Active Auto repairs cars under a claim; it does not sell insurance policies.
Union Insurance
With Union: what you do
Get the police report
If anyone is hurt, call 999. For a minor accident with no injuries, report it in the Dubai Police app or the DubaiNow app; if you and the other driver do not agree who is at fault, call 999.
Tell Union and get a claim number
Register the claim on Union's website. Union also answers on WhatsApp at +971 4 3787 777, and its motor claims office is on +971 4 3787 444. Union asks for the car registration card, the driving licence and the police report.
Send us the photos, the report and your policy
Send them on WhatsApp, and ask Union to confirm Active Auto for your claim before the car is moved.
Send them on WhatsApp
What Active Auto does
- We deal with Union for you: the estimate, the assessor and the approval.
- We tell you your excess before any work starts. On an approved claim you usually pay only that, and if Union does not cover an item, we tell you in writing before work starts.
- If the car cannot be driven, our own tow truck brings it in from anywhere in Dubai in workshop hours, free when we do the repair.
- We start once Union has agreed the repair, and every job carries a written warranty.
How every claim runs with us, from report to handover: our insurance claim car repair process.
How Union runs the claim
Union gives you the claim number with garage details for the area you choose. Agency repair is at the car brand's own workshop; for non-agency repair Union picks the garage after an estimate.
These are Union's own steps, from its website; your policy can differ, and Union's contacts are for the claim, ours for the repair.
Read the accident-claim repair guide: reporting, approval and handoverPaint, dents and glass on Union Insurance claims
Body damage on Union Insurance claims is repaired in the same workshop: car dent repair for dents and damaged panels, car scratch repair for scratches and scuffs, car bumper repair for bumpers, and paint and bodywork for the refinishing.
A damaged windshield is replaced, not repaired; your policy decides the glass cover and the excess. See windshield and windscreen replacement.
Union claims: questions
Can I have my Union claim repaired at Active Auto?
What will I pay?
What documents does Union ask for?
How long will the repair take?
Had an accident? Send us the photos
Active Auto · 22nd St, Al Quoz Industrial Area 4, Dubai
Other insurers
Another insurer? We repair its claims too when your policy lets you choose the garage. All insurers