Confirm Your Claim Eligibility
Al Sagr Insurance Claim Repair Guidance — Dubai
Send your policy and photos of the damage on WhatsApp. We tell you your excess before any work starts, document the damage, and handle the estimate, the assessor and the approval follow-up with Al Sagr Insurance. Al Sagr publishes phone and email notification, then sends the claim reference and garage location by email. Ask your insurer to confirm Active Auto before moving the vehicle. Repair scope, excess and payment route are confirmed for your policy and claim.
Car can't be driven? Our own tow truck brings it to the workshop from anywhere in Dubai, free when we do the repair. Car recovery
Al Sagr Insurance
Claim Repair Coordination
Notify Al Sagr after obtaining the report
Al Sagr’s motor-claims page directs customers to 04-702-8500 or [email protected] after obtaining the police report. Use that claim route for notification; contacting the workshop does not register the incident with Al Sagr.
Al Sagr motor-claim instructionsSend the four document copies it lists
Its checklist asks for copies of the police report, car registration, driving licence and Emirates ID. Al Sagr then describes an email containing the claim reference and the garage’s location. Keep those assignment details available before arranging the vehicle’s arrival.
Al Sagr motor-claim instructionsWait for the relevant repair authority
For a non-fault claim, Al Sagr says it requests authorisation from the third-party insurer before issuing repair authority. Ask Al Sagr Insurance to confirm Active Auto for your policy and claim before moving the vehicle. Confirm the authorised repair scope, excess and payment route before work starts.
Al Sagr motor-claim instructionsKnow which contact belongs to Al Sagr
The insurer’s Dubai head office is listed in the Al Sagr National Insurance Building on Al Seef Road, Bur Dubai, with +971 4 7028500. Its contact page separates that office from its other branches. These are insurer contacts; Active Auto’s repair premises are the single Al Quoz workshop.
Al Sagr offices and customer contactHave the assessed repair recorded
For a claim assigned to Active Auto, the team documents the accident damage and coordinates the estimate with Al Sagr. Discuss the affected panels, paint, glass and any structural, alignment, mechanical or electrical checks. Any work outside the workshop is identified in the agreed repair scope.
Confirm the collection and payment arrangements
The workshop repairs only the authorised items, checks them before handover and explains uncovered or customer-pay work. Al Sagr says repair duration depends on accident severity and that the garage provides the timing. Active Auto also waits for the approval, parts and workshop schedule before confirming completion.
Al Sagr motor-claim instructionsFAQs
Al Sagr Insurance Claims — Common Questions
Other insurer claim guides
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