Where is Orient’s online claim entry point?

Choose UAE on Orient’s official claim-intimation page. It redirects to the Orient portal; contact Orient customer care if you need help with access.

Does an Orient claim reference mean repair can start?

Active Auto needs confirmation that the claim assigns the workshop and that the repair scope is authorised. Keep the reference with the written scope, payment route and any excess confirmation.

Can Active Auto decide whether my Orient policy covers the damage?

Coverage and assignment remain with Orient. The workshop can document accident damage and prepare the repair estimate where the insurer assigns Active Auto.

Is Active Auto an auto workshop near me in Dubai?

Active Auto is a full-service auto workshop in Al Quoz Industrial Area 4, Dubai for easy road access. Customers drive to us from Dubai Marina, JVC, Jumeirah, Downtown Dubai, Business Bay, Al Barsha, Dubai Hills, Mirdif, Deira, and Bur Dubai.

Can I walk in without an appointment?

Yes. Walk-ins are welcome during working hours for accident assessments, AC checks, diagnostics, tyres, and general repair questions. You can also WhatsApp photos before visiting.

Is Active Auto a car dealership?

No. Active Auto is a car repair workshop, not a dealership. We handle accident repair, insurance claims, mechanical service, AC repair, paint, bodywork, diagnostics, tyres, and inspections.

Confirm Your Claim Eligibility

Orient Insurance Claim Repairs — Active Auto Dubai

Send your policy and photos of the damage on WhatsApp. We tell you your excess before any work starts, document the damage, and handle the estimate, the assessor and the approval follow-up with Orient Insurance PJSC. Orient’s public UAE claim-intimation link opens its online portal; customer care is 800 674368. Ask your insurer to confirm Active Auto before moving the vehicle. Repair scope, excess and payment route are confirmed for your policy and claim.

Car can't be driven? Our own tow truck brings it to the workshop from anywhere in Dubai, free when we do the repair. Car recovery

Ask About Your Repair Call Now

Walk-ins accepted

Eligibility confirmed first

Written scope before repair

Payment route confirmed

Orient Insurance PJSC

Claim Repair Coordination

Per-Claim Confirmation

Start with Orient’s claim route

Use the UAE option on Orient’s claim-intimation page. It leads to an Orient portal sign-in, so use the route and access details supplied with your policy. A repair discussion with Active Auto does not open the insurer’s claim.

Orient claim notification

Prepare the motor documents

Al-Futtaim’s Orient article lists the insured’s Emirates ID, the driver’s licence identified in the police report, vehicle registration and the police report. Its motor process places a survey before the repair order. Confirm the requested documents and inspection arrangements with Orient for your case.

Al-Futtaim: Orient motor-claim steps

Separate assignment from repair approval

The same publication describes inspection at an insurer-approved agency or garage, followed by a repair order after claim approval. That describes Orient’s process, not Active Auto’s status. Ask Orient Insurance PJSC to confirm Active Auto for your policy and claim before moving the vehicle. Confirm the authorised repair scope, excess and payment route before work starts.

Al-Futtaim: Orient motor-claim steps

Use Orient’s customer-care channel

Orient publishes 800 674368 and a public enquiry form on its contact page. Use those channels for insurer questions or portal access help; the workshop’s WhatsApp button on this page is for the proposed vehicle repair.

Orient customer care

Bring the approved scope to the workshop

Once Orient has assigned the job to Active Auto, bring the claim reference and damage details for assessment at the Al Quoz workshop. The team documents what the car needs and coordinates the estimate within that assignment. Bodywork, refinishing, glass, alignment and accident-related mechanical or electrical checks can be discussed against the damage.

Agree what happens at collection

Insurer-funded work waits for a clear authorised scope. At handover, Active Auto checks that scope and explains any excess, uncovered item, customer payment or further work. The completion estimate depends on assessment, approval, available parts and workshop scheduling; a portal entry alone does not set a collection date.

Read the accident-claim repair guide: reporting, approval and handover Active Auto claim-repair assessment

FAQs

Orient Insurance PJSC Claims — Common Questions

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