Orient Insurance Claim Repair in Dubai
Had an accident and your car is insured with Orient? We deal with Orient for you, tell you your excess before any work starts, and repair the car in our Al Quoz workshop.
Car can't be driven? Our own tow truck brings it to the workshop from anywhere in Dubai in workshop hours, free when we do the repair. Car recovery
Inside Dubai, we collect your car and bring it back after the work. Arrange collection and return on WhatsApp.
Active Auto repairs cars under a claim; it does not sell insurance policies.
Orient Insurance PJSC
With Orient: what you do
Get the police report
If anyone is hurt, call 999. For a minor accident with no injuries, report it in the Dubai Police app or the DubaiNow app; if you and the other driver do not agree who is at fault, call 999.
Tell Orient and get a claim number
Report it on Orient's online claim page (choose UAE; it opens Orient's portal) or call Orient's customer care on 800 674368. Orient asks for the insured's Emirates ID, the licence of the driver named in the police report, the car registration and the police report.
Send us the photos, the report and your policy
Send them on WhatsApp, and ask Orient to confirm Active Auto for your claim before the car is moved.
Send them on WhatsApp
What Active Auto does
- We deal with Orient for you: the estimate, the assessor and the approval.
- We tell you your excess before any work starts. On an approved claim you usually pay only that, and if Orient does not cover an item, we tell you in writing before work starts.
- If the car cannot be driven, our own tow truck brings it in from anywhere in Dubai in workshop hours, free when we do the repair.
- We start once Orient has agreed the repair, and every job carries a written warranty.
How every claim runs with us, from report to handover: our insurance claim car repair process.
How Orient runs the claim
Orient has the damage surveyed first and gives the repair order once it approves the claim.
These are Orient's own steps, from its website; your policy can differ, and Orient's contacts are for the claim, ours for the repair.
Read the accident-claim repair guide: reporting, approval and handoverPaint, dents and glass on Orient Insurance claims
Body damage on Orient Insurance claims is repaired in the same workshop: car dent repair for dents and damaged panels, car scratch repair for scratches and scuffs, car bumper repair for bumpers, and paint and bodywork for the refinishing.
A damaged windshield is replaced, not repaired; your policy decides the glass cover and the excess. See windshield and windscreen replacement.
Orient claims: questions
Can I have my Orient claim repaired at Active Auto?
What will I pay?
What documents does Orient ask for?
How long will the repair take?
Had an accident? Send us the photos
Active Auto · 22nd St, Al Quoz Industrial Area 4, Dubai
Other insurers
Another insurer? We repair its claims too when your policy lets you choose the garage. All insurers