Dubai Insurance Claim Repair in Dubai
Had an accident and your car is insured with Dubai Insurance? We deal with Dubai Insurance for you, tell you your excess before any work starts, and repair the car in our Al Quoz workshop.
Car can't be driven? Our own tow truck brings it to the workshop from anywhere in Dubai in workshop hours, free when we do the repair. Car recovery
Inside Dubai, we collect your car and bring it back after the work. Arrange collection and return on WhatsApp.
Active Auto repairs cars under a claim; it does not sell insurance policies.
Dubai Insurance
With Dubai Insurance: what you do
Get the police report
If anyone is hurt, call 999. For a minor accident with no injuries, report it in the Dubai Police app or the DubaiNow app; if you and the other driver do not agree who is at fault, call 999.
Tell Dubai Insurance and get a claim number
Call Dubai Insurance on 800 DUBINS (382467), email customerservice@dubins.ae or report it online under Claims, Motor Insurance. Dubai Insurance asks for the police report and both sides of the driver's licence, the car registration card and the car owner's Emirates ID.
Send us the photos, the report and your policy
Send them on WhatsApp, and ask Dubai Insurance to confirm Active Auto for your claim before the car is moved.
Send them on WhatsApp
What Active Auto does
- We deal with Dubai Insurance for you: the estimate, the assessor and the approval.
- We tell you your excess before any work starts. On an approved claim you usually pay only that, and if Dubai Insurance does not cover an item, we tell you in writing before work starts.
- If the car cannot be driven, our own tow truck brings it in from anywhere in Dubai in workshop hours, free when we do the repair.
- We start once Dubai Insurance has agreed the repair, and every job carries a written warranty.
How every claim runs with us, from report to handover: our insurance claim car repair process.
How Dubai Insurance runs the claim
Dubai Insurance registers and assesses the claim once it has the documents. Its published list of garages is for information only, so ask it about the garage for your own claim.
These are Dubai Insurance's own steps, from its website; your policy can differ, and Dubai Insurance's contacts are for the claim, ours for the repair.
- Dubai Insurance: select Motor Insurance under Claims
- Dubai Insurance: motor cover and garage information
Paint, dents and glass on Dubai Insurance claims
Body damage on Dubai Insurance claims is repaired in the same workshop: car dent repair for dents and damaged panels, car scratch repair for scratches and scuffs, car bumper repair for bumpers, and paint and bodywork for the refinishing.
A damaged windshield is replaced, not repaired; your policy decides the glass cover and the excess. See windshield and windscreen replacement.
Dubai Insurance claims: questions
Can I have my Dubai Insurance claim repaired at Active Auto?
What will I pay?
What documents does Dubai Insurance ask for?
How long will the repair take?
Had an accident? Send us the photos
Active Auto · 22nd St, Al Quoz Industrial Area 4, Dubai
Other insurers
Another insurer? We repair its claims too when your policy lets you choose the garage. All insurers