Confirm Your Claim Eligibility
Dubai Insurance Claim Repair Guidance — Active Auto
Send your policy and photos of the damage on WhatsApp. We tell you your excess before any work starts, document the damage, and handle the estimate, the assessor and the approval follow-up with Dubai Insurance. Dubai Insurance accepts motor-incident reports by phone, email or its online claim route and publishes a four-document checklist. Ask your insurer to confirm Active Auto before moving the vehicle. Repair scope, excess and payment route are confirmed for your policy and claim.
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- Dubai Insurance: select Motor Insurance under Claims
- Dubai Insurance: motor cover and garage information
Dubai Insurance
Claim Repair Coordination
Choose the motor-claim route
On Dubai Insurance’s Claims page, select Motor Insurance. The insurer offers phone, email and online reporting and says it registers and assesses the case after the required documents are submitted. Its public customer-support contacts are 800 DUBINS (382467) and [email protected]. These reach the insurer; the repair button here reaches Active Auto.
Dubai Insurance: select Motor Insurance under ClaimsPrepare both sides of the identity documents
The motor checklist lists the police report plus both sides of three documents: the driver’s licence, vehicle registration card and vehicle owner’s Emirates ID. Follow Dubai Insurance’s instructions for the incident being reported. This named checklist is distinct from the medical reimbursement requirements shown in the neighbouring tab.
Dubai Insurance: select Motor Insurance under ClaimsIdentify the policy in the online enquiry
The motor section displays fields for the customer’s name, telephone, email, policy reference and remarks. For phone or email reporting, Dubai Insurance says its team explains the information required; online instructions appear during the process. Keep the insurer’s response for the later repair discussion, rather than treating a workshop enquiry as claim registration.
Dubai Insurance: select Motor Insurance under ClaimsConfirm the garage for this particular claim
Dubai Insurance publishes a motor garage directory and says it is for information, directing enquiries to the insurer. A directory or this page does not confirm your individual assignment. Ask Dubai Insurance to confirm Active Auto for your policy and claim before moving the vehicle. Confirm the authorised repair scope, excess and payment route before work starts.
Dubai Insurance: motor cover and garage informationConnect the claim to the inspected damage
If Dubai Insurance assigns the repair to Active Auto, bring the claim details into the workshop assessment. The team records the damage and coordinates an estimate for the agreed body, paint, glass or accident-related checks. The proposal should identify the operations before insurer-funded work begins; a claim reference is not a list of repairs.
Review payment and handover before collection
Discuss any excess, uncovered operation or customer-funded item alongside the written repair scope. Active Auto completes the authorised work and carries out handover checks at its Al Quoz premises. The repair date depends on the assessment, approval, available parts and workshop scheduling. Confirm those arrangements before planning to collect the vehicle.
FAQs
Dubai Insurance Claims — Common Questions
Does this page confirm Dubai Insurance has assigned my car here?
Whose Emirates ID does the motor checklist name?
Is the public garage directory a repair instruction?
Does the workshop’s WhatsApp button open a Dubai Insurance claim?
Other insurer claim guides
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