Active Auto · Car repair in Dubai
How an Insurance Claim Car Repair Works in Dubai
We deal with Al Sagr, Adamjee, Dubai Insurance, Union or Orient for you: the estimate, the assessor and the approval. On an approved claim you usually pay only your policy excess, and we tell you what it is before any work starts. If the car cannot be driven, our tow truck brings it in free when we do the repair.
Inside Dubai, we collect your car and bring it back after the work. Arrange collection and return on WhatsApp.
Services and Checks
- 01What you will pay
- 02WhatsApp Claim Triage
- 03The insurers in current repair activity
- 04Evidence and Approval
- 05Fleet Claims Welcome
4.8★ on Google
Google snapshot · 2026-11-12
Repair & servicing
Mechanical, bodywork & AC
Since 2013
Operating in Dubai
Written scope
Before work begins
Insurance claims
Eligibility confirmed per claim
Just had an accident and not sure what to do first? It takes five steps, and we take it from step 5.
The 5 steps after an accidentInsurance Claim Intake
Start the Claim Without Chasing Everyone
Insurance accident repair gets slow when documents, assessor timing, and repair scope are unclear. Send the basics first so we can guide the fastest claim route before you arrive.
Ask your insurer to confirm Active Auto for your claim before the car is moved. We start the repair once the insurer has agreed the scope.
What to send on WhatsApp
- Insurer name, policy or claim reference if available
- Dubai Police report or accident report status
- Photos of the damaged areas and the full car
- Car make, model, year, and whether the car can be driven
What we coordinate
- Claim documents and the assessor
- The repair estimate and the approval, with your insurer
- Paint, bodywork, mechanical, alignment, or electrical scope
- Realistic timing based on approval and parts availability
What to Expect
Written Scope, Start to Finish
Turnaround
You get a realistic timeline at assessment and regular updates — not an optimistic estimate that quietly slips later.
How It Works
Assessment terms are confirmed for the job, followed by a written quote you approve before work begins. The agreed scope is checked before handover, and added work requires your approval.
Workshop Access
Our workshop is in Al Quoz. Any outside specialist work is identified in the agreed repair scope. If the car cannot be driven, our own tow truck brings it in from anywhere in Dubai in workshop hours, free when we do the repair, and inside Dubai we can bring it back after the work. Arrange it on WhatsApp.
22nd St, Al Quoz Industrial Area 4, Dubai, UAE
Workshop Hours and DirectionsEstimate from Photos
An estimated price is given from photos sent on WhatsApp; the final price is confirmed in writing after the car is seen.
Written Warranty
Every job carries a written warranty; its length depends on the job.
Full Breakdown
Services and Checks
The work and checks for your vehicle are agreed in the written quote. This list shows possible scope, not a package with every item included.
What you will pay
On an approved claim you usually pay only your policy excess; if the insurer does not cover an item, we tell you in writing before work starts. Send your policy on WhatsApp and we tell you what your excess is before any work starts.
WhatsApp Claim Triage
Send the insurer name, the police report, the car details and photos of the damage, and we tell you what to bring and how the claim starts.
The insurers in current repair activity
Insurer-by-insurer claim guidance covers Al Sagr, Adamjee, Dubai Insurance, Union and Orient, each with that insurer's own published claim route and documents.
Evidence and Approval
We document the damage and take the estimate and the approval up with your insurer. Insurer-funded repair starts once the scope is agreed.
Fleet Claims Welcome
Insured rental-fleet vehicles are welcome. Send the insurer and the claim details on WhatsApp and we tell you how we can help.
Our Advantage
Why Choose Active Auto
Assignment and the Repair Estimate Are Separate
Adamjee describes the claim reference and assigned garage details arriving before the vehicle is presented to the garage service advisor, so that reference connects the workshop visit to the insurer’s file. Adamjee: claim stages
At that visit, its detailed instructions list the original police report together with copies of the vehicle registration and the licence of the person recorded as driving at the accident. Adamjee: claim stages
After the garage produces its repair estimate, Adamjee says it tells the customer whether repairs at that garage are accepted or whether it wants alternative estimates from its panel. Adamjee: claim stages
The Insurer’s Decision Before Repair
Union’s answer about obtaining repair approval places the garage estimate first, making the estimate a document for the insurer to consider rather than evidence that approval has already been issued. Union: motor-claim FAQs
Al-Futtaim’s account of Orient’s motor-claim process describes an insurance surveyor inspecting the vehicle at the repair location selected within the insurer’s process. Al-Futtaim: Orient motor claims
The same motor-claim sequence places the repair order after claim approval, distinguishing the instruction to carry out repairs from the earlier inspection and submission of supporting documents. Al-Futtaim: Orient motor claims
Claim repairs by insurer
Active Auto repairs cars under a claim with Al Sagr, Adamjee, Dubai Insurance, Union and Orient, and with other insurers when the policy allows a choice of garage. Each insurer's page explains how a claim runs with that insurer, from the report to the handover.
Paint, dents and glass on a claim
Body damage on a claim is repaired in the same workshop: car dent repair for dents and damaged panels, car scratch repair for scratches and scuffs, car bumper repair for bumpers, and paint and bodywork for the refinishing. If the insurer does not cover an item, we tell you in writing before work starts.
A damaged windshield is replaced, not repaired. Your policy decides the glass cover and the excess, so send it to us and we tell you where you stand; see windshield and windscreen replacement.
A Customer Whose Claim We Repaired
“Nabil and the team were amazing support in getting my vehicle fixed through insurance. They were attentive, responsive and clear throughout the process and did a great job.”
FAQs
Frequently Asked Questions
Everything you need to know about insurance claim repairs
Which insurance companies do you work with?
Can I send accident photos on WhatsApp before visiting?
What do I need to do after an accident before coming to you?
Will I have to pay anything upfront?
What documents do I need to bring?
Can I choose Active Auto as my garage on an insurance claim?
My insurer isn't on your list — can you still help?
Before You Book
Review what to send, what the assessment can confirm, and what to include in your written quote.
Car insurance claim: documents, approval and repair stepsOther Services
Accident & Collision Repair
Car accident and collision repair in Dubai, from assessment and structural alignment to panel beating, paint, and insurance claim assistance.
Learn moreCar Recovery
Car recovery in Dubai with the workshop's own tow truck: after an accident or a breakdown, the car comes straight to the workshop that repairs it.
Learn morePaint & Body Work
Car paint and bodywork in Dubai for panel respray, bumper scratches, scuffs and body repair, with colour, blend, finish and repair limitations confirmed after inspection.
Learn moreReady to get started?
WhatsApp us or call — we'll take care of the rest.