Common
Questions.

Repair activity currently runs with Al Sagr, Adamjee, Dubai Insurance, Union and Orient, and each has its own claim page here. Other insurers are handled too. Assignment, approved scope, excess and settlement are set per policy and per claim, so ask your insurer to confirm Active Auto before the car is moved.

Your policy and insurer decide the eligible repair route. Ask the insurer to confirm Active Auto for your exact claim before the vehicle is moved. We do not promise that a general workshop preference overrides network, agency-repair, or policy terms.

For an accident in Dubai, follow the current Dubai Police reporting route; in another emirate, follow that authority's route. Register the claim with your insurer, ask it to confirm Active Auto, then WhatsApp the reference and required documents before bringing the vehicle to the Al Quoz workshop.

There is no reliable generic duration. We confirm timing after the damage, insurer-approved scope, parts availability, and workshop schedule are known. Structural work, additional findings, and insurer or parts delays can change the plan.

The insurer's written approval and your policy determine the settlement route. Confirm the excess, uncovered items, customer-pay work, and whether the insurer settles the authorised repair directly before work starts.

Bring your Emirates ID, vehicle registration card (Mulkiya), UAE driver's licence, a copy of the police report, and your insurance policy documents. We'll tell you if anything else is needed once we review your specific insurer's requirements.

The Al Quoz workshop assesses panel, chassis, structural, bumper, dent, scratch, paint, glass, mechanical, and electrical accident damage. We confirm what is safely in scope after inspection and identify any specialist or replacement path rather than claiming every collision can be completed internally.

Yes. We have frame-straightening equipment to restore chassis geometry after serious collisions. A structural repair done correctly is critical for safety and resale value — we don't cut corners on this.

Colour matching begins with the vehicle's paint identifier where available, the current panel condition, material, fade, and repair area. The proposed blend and refinish scope is confirmed after inspection; no generic page can guarantee an invisible result on every finish.

The target and limits depend on the damage, approved scope, parts, prior repairs, and vehicle condition. We document the proposed alignment, finish, trim, and safety checks before work and explain any constraint that prevents a complete restoration.

Yes. You're welcome to come in and check progress — just call ahead so we can have the right team member walk you through the work. We also update you at key milestones (assessment complete, parts arrived, painting started, ready for collection).

Walk-ins are accepted. Same-day assessment is available subject to workshop load, arrival time, and vehicle scope; it is not a same-day repair guarantee. Booking or messaging first helps the team prepare.

We're at 22nd St, Al Quoz Industrial Area 4, Dubai, UAE. Al Quoz is centrally located and easily accessible from Sheikh Zayed Road and Al Khail Road. Use Google Maps and search 'Active Auto Al Quoz' — our pin is accurate.

Monday – Thursday: 8:00 AM–7:00 PM (break 1:00 PM–2:00 PM). Friday: 8:00 AM–7:00 PM (break 12:00 PM–2:00 PM). Saturday: 9:00 AM–6:00 PM (break 1:00 PM–2:00 PM). Sunday: closed.

WhatsApp the vehicle details, symptoms or damage photos so the team can advise what evidence to bring. A photo may help triage the problem, but the accurate scope, price, and timing follow inspection. Same-day assessment is available subject to workshop load and vehicle scope.

We don't provide loan cars directly, but if you need alternative transport we can point you to nearby rental partners. For insurance claims, some policies include a courtesy car benefit — check your policy or ask your insurer.

Your car is repaired at our workshop in Al Quoz Industrial Area 4. A few specialist jobs, such as window tint, PPF and wheels, are done by workshops we work with and arranged by us, so you deal only with us. Inside Dubai, we can collect your car and return it after the work: send your location and vehicle details on WhatsApp to arrange it. We do not carry out repairs at the customer's address.

Yes. Every job carries a written warranty; its length depends on the job and is written on the invoice.

Ask for the current written terms for your exact vehicle, and read them before you pay.

Read the warranty written on your invoice. This website's summary is not that document; if anything on it is unclear, ask the team to explain it in writing.

This website does not say either way. Ask the team, and read what is written on your invoice. For accident damage, also check your motor insurance.

Contact the workshop with the invoice or job reference, the current mileage and a description of the symptom, and let the team see the car.

Send the make, model, year, variant and requested scope. Active Auto publishes multiple brand routes, but confirms the exact vehicle, system and repair capability before accepting work at the single Al Quoz workshop.

In Dubai since 2013. Active Auto has one current physical workshop in Al Quoz Industrial Area 4. The Google snapshot dated 2026-10-17 records a 4.8-star rating from 368 reviews.

Send the exact make, model, year, powertrain, system and requested work. Active Auto works on hybrid and electric cars, including their high-voltage batteries and systems; send the exact model and the symptom first.

Cash, bank transfer, and card payment routes are available for customer-pay work. For an insurance claim, the insurer's written approval and policy determine the settlement route, excess, and any uncovered or customer-pay amount.

No. Active Auto is an independent Dubai workshop, not an official dealer or brand-certified service centre. The workshop assesses paint, body, mechanical, electrical, and diagnostic scopes and confirms what is appropriate for the specific vehicle before work starts.