Insurance Claims · By Insurer
Insurance Claims by Insurer.
Clear Next Steps.
We deal with Al Sagr, Adamjee, Dubai Insurance, Union or Orient for you: the estimate, the assessor and the approval. On an approved claim you usually pay only your policy excess, and we tell you what it is before any work starts. If the car cannot be driven, our own tow truck brings it in from anywhere in Dubai in workshop hours, free when we do the repair. Ask your insurer to confirm Active Auto for your claim before the car is moved.
Active Auto repairs cars under a claim; it does not sell insurance policies.
Insurer Claim Guidance
Don't see your insurer? If your policy lets you choose the garage, we can still do the repair — how it works, or call us.
4.8★ on Google
Google snapshot · 2026-11-13
Repair & servicing
Mechanical, bodywork & AC
Since 2013
Operating in Dubai
Written scope
Before work begins
Insurance claims
Eligibility confirmed per claim
Step by Step
After an Accident: 5 Steps
We take it from step 5. Read the five steps in full, or see the full insurance claim car repair process.
Safety first
Anyone hurt? Call 999. If not, move the cars aside when it is safe.
Get the police report
Report it in the Dubai Police or DubaiNow app. Not agreed on fault? Call 999.
Tell your insurer
Report the accident and get a claim number.
Check your policy
Agency or non-agency repair? Your policy says which.
Send us the photos, the report and your policy
Send them on WhatsApp. We take it from there.
Your Claim, Handled
Send the photos.
We deal with your insurer.
You hear your excess first.
Our Customers
Who We Work With
Individual Drivers
Had an accident? Report it, open the claim with your insurer and send us the photos. We take it from there at the Al Quoz workshop.
- Same-day assessment available
- Damage documentation
- Repair-scope updates
- Quality-checked handover
Car Rental Companies
We coordinate workshop repair and maintenance for rental and corporate fleets. Scheduling, account terms, insurer settlement, and a point of contact are agreed in writing for each fleet arrangement.
- Workshop scheduling
- Per-claim insurer coordination
- Written repair scope
- Account contact by agreement
Another insurer? If your policy lets you choose the garage, we can do the repair once your insurer approves our estimate — how it works.
A Customer Whose Claim We Repaired
“Nabil and the team were amazing support in getting my vehicle fixed through insurance. They were attentive, responsive and clear throughout the process and did a great job.”
Had an accident? Message us now.
Send us the photos and your policy on WhatsApp, or call. Walk-ins are welcome in opening hours.