Insurance Repairs · UAE
Insurance Repairs.
Clear Next Steps.
Send your policy and photos of the damage on WhatsApp. We tell you what your excess is before any work starts, document the damage, and handle the estimate, the assessor and the approval follow-up with your insurer. If the car cannot be driven, our own tow truck brings it in from anywhere in Dubai, free when we do the repair. Ask your insurer to confirm Active Auto for your claim before the car is moved.
Insurer Claim Guidance
Don't see your insurer? If your policy lets you choose the garage, we can still do the repair — how it works, or call us.
Step by Step
How It Works
The safe sequence is evidence, insurer confirmation, written scope, then repair.
Get a Police Report
For an accident in Dubai, follow the current Dubai Police reporting route. For another emirate, use that emirate's competent authority. Then follow the reporting instructions in your policy.
Confirm Active Auto
Report the accident to your insurer, open a claim reference, and ask the insurer to confirm Active Auto for this policy and claim before the vehicle is moved.
Assess and Approve
At the Al Quoz workshop, we document the damage and coordinate the estimate where Active Auto is assigned. Insurer-funded work starts only after the authorised scope is clear.
Repair and Handover
We complete the authorised repair scope and carry out handover checks. Excess, uncovered items, customer-pay work, and follow-up points are explained before collection.
Claim Clarity
Confirm eligibility.
Approve the scope.
Then repair.
Our Customers
Who We Work With
Individual Drivers
Had an accident? Open the claim with your insurer, confirm Active Auto for the policy, and bring the vehicle to the Al Quoz workshop for an evidence-led assessment.
- Same-day assessment available
- Damage documentation
- Repair-scope updates
- Quality-checked handover
Car Rental Companies
We coordinate workshop repair and maintenance for rental and corporate fleets. Scheduling, account terms, insurer settlement, and a point of contact are agreed in writing for each fleet arrangement.
- Workshop scheduling
- Per-claim insurer coordination
- Written repair scope
- Account contact by agreement
Another insurer? If your policy lets you choose the garage, we can do the repair once your insurer approves our estimate — how it works.
Had an accident? Confirm your next step.
Confirm Active Auto with your insurer before moving the vehicle. Call or WhatsApp to check assessment availability and opening hours. Walk-ins are accepted during published hours; assessment depends on arrival, workshop load and vehicle scope.