Active Auto · Car repair in Dubai
Car recovery and towing in Dubai, on our own tow truck
Car stuck after an accident or a breakdown? Our towing service runs on the workshop's own tow truck, in workshop hours: call or WhatsApp us your location and a photo, and it brings the car to the workshop. Recovery inside Dubai starts from AED 150, and it is free when we do the accident repair. On a claim with Al Sagr, Adamjee, Dubai Insurance, Union or Orient, we deal with the insurer.
Recovery inside Dubai starts from AED 150, and it is free when we do the accident repair.
Services and Checks
- 01Our own tow truck
- 02Send the location and a photo
- 03After an accident, the police report first
- 04After a breakdown, the cause found
- 05Accident repair and claims under one roof
- +1 more below
4.8★ on Google
Google snapshot · 2026-10-13
Repair & servicing
Mechanical, bodywork & AC
Since 2013
Operating in Dubai
Written scope
Before work begins
Insurance claims
Eligibility confirmed per claim
Towing Service
Our Towing Service in Dubai
The towing service runs on the workshop's own hook tow truck, in workshop hours. Towing inside Dubai starts from AED 150, and it is free when we do the accident repair. The car comes straight to the workshop that repairs it.
On an insurance claim, we deal with the insurer and tell you your excess before any work starts.
Send your location on WhatsAppWhat to send on WhatsApp
- Your pinned location
- A photo of the car and, after an accident, of the damage
- Whether the car rolls, steers and brakes, and whether the wheels turn
- After an accident, whether the police report is done
How the tow works
- Our own tow truck, with no third party in between
- In workshop hours, Monday to Saturday
- From AED 150 inside Dubai, free with the accident repair
- The repair quoted in writing after we have seen the car
What to Expect
Written Scope, Start to Finish
Turnaround
You get a realistic timeline at assessment and regular updates — not an optimistic estimate that quietly slips later.
How It Works
Assessment terms are confirmed for the job, followed by a written quote you approve before work begins. The agreed scope is checked before handover, and added work requires your approval.
Workshop Access
Our workshop is in Al Quoz. Any outside specialist work is identified in the agreed repair scope. If the car is not safe to drive, we can collect it and return it after the work — arrange that on WhatsApp. On an insurance claim, the insurer may have its own authorised recovery route; ask it first.
22nd St, Al Quoz Industrial Area 4, Dubai, UAE
Workshop Hours and DirectionsEstimate from Photos
An estimated price is given from photos sent on WhatsApp; the final price is confirmed in writing after the car is seen.
Written Warranty
Every job carries a written warranty; its length depends on the job and is written on the invoice.
Full Breakdown
Services and Checks
The work and checks for your vehicle are agreed in the written quote. This list shows possible scope, not a package with every item included.
Our own tow truck
The workshop has its own recovery truck. The car goes straight to the place that repairs it, with no second tow and no one else in between.
Send the location and a photo
A pinned location on WhatsApp and a photo of the car tell us where to go and what to bring. Say whether the car rolls, steers and brakes, and whether the wheels turn.
After an accident, the police report first
The repair and any insurance claim need the police report, so make sure it is done before the car is moved. If you are not sure which report you have, send it with the photos.
After a breakdown, the cause found
At the workshop the car is diagnosed first, then you are told what failed, what the repair is and what it costs, before any work starts.
Accident repair and claims under one roof
Body, paint, mechanical and electrical work are done in the same workshop, and on a claim we deal with the insurer and tell you your excess before any work starts.
The car brought back
When the work is done, we can bring the car back to you instead of you collecting it.
Our Advantage
Why Choose Active Auto
FAQs
Frequently Asked Questions
Everything you need to know about car recovery
Do you have your own recovery truck?
When is recovery available?
Can you recover my car after an accident?
How much does car recovery cost?
Does my insurance pay for recovery?
Other Services
Accident & Collision Repair
Car accident and collision repair in Dubai, from assessment and structural alignment to panel beating, paint, and insurance claim assistance.
Learn moreInsurance Claim Repairs
Insurance claim assessment and repair coordination at Active Auto's workshop. Workshop eligibility, approved scope, excess, and settlement route are confirmed for each policy and claim.
Learn morePaint & Body Work
Car paint and bodywork in Dubai for panel respray, bumper scratches, scuffs and body repair, with colour, blend, finish and repair limitations confirmed after inspection.
Learn moreReady to get started?
WhatsApp us or call — we'll take care of the rest.