Active Auto · Car repair in Dubai
Car Accident Repair in Dubai
Had an accident? Send us photos of the damage on WhatsApp and we take it from there. On a claim with Al Sagr, Adamjee, Dubai Insurance, Union or Orient, we deal with the insurer and tell you your excess before any work starts. If the car cannot be driven, our tow truck brings it in from anywhere in Dubai in workshop hours, free when we do the repair.
Inside Dubai, we collect your car and bring it back after the work. Arrange collection and return on WhatsApp.
Services and Checks
- 01Chassis & Frame Assessment
- 02Panel Beating & Reshaping
- 03Structural Repair Scope
- 04Post-Repair Checks
- 05Parts Choice In Writing
- +1 more below
4.8★ on Google
Google snapshot · 2026-11-13
Repair & servicing
Mechanical, bodywork & AC
Since 2013
Operating in Dubai
Written scope
Before work begins
Insurance claims
Eligibility confirmed per claim
Had an accident?
After an accident in Dubai: what to do
Five steps, in this order. Steps 1 to 4 are yours; from step 5 we take it from there.
Safety first
If anyone is hurt, call 999. If no one is hurt and the cars can be driven, move them to the side of the road when it is safe.
Get the police report
For a minor accident with no injuries, report it in the Dubai Police app or the DubaiNow app: add the plate numbers and photograph the damage. If you and the other driver do not agree who is at fault, call 999 or go to a police station. Not sure what pink, green or white means? Read what the report colours mean.
Tell your insurer
Call your insurer, report the accident and ask for your claim number. Ask it to confirm Active Auto for your claim before the car is moved.
Check your policy
Your policy says whether your repair is agency or non-agency. The box below explains what that means and where Active Auto fits.
Send us the photos, the report and your policy
Send them to us on WhatsApp. We tell you your excess before any work starts, and we deal with the insurer for you: the estimate, the assessor and the approval. If the car cannot be driven, our own tow truck brings it in from anywhere in Dubai in workshop hours, free when we do the repair. Inside Dubai we can bring it back to you after.
Agency or non-agency repair?
Agency repair usually means the car brand's own workshop. Non-agency repair means a garage the insurer works with, or one your policy lets you choose.
Active Auto is an independent workshop, in Dubai since 2013. We repair claims with Al Sagr, Adamjee, Dubai Insurance, Union or Orient, and with other insurers when the policy allows a choice of garage. Not sure which one you have? Send us your policy on WhatsApp and we check it with you.
What to Expect
Written Scope, Start to Finish
Turnaround
You get a realistic timeline at assessment and regular updates — not an optimistic estimate that quietly slips later.
How It Works
Assessment terms are confirmed for the job, followed by a written quote you approve before work begins. The agreed scope is checked before handover, and added work requires your approval.
Workshop Access
Our workshop is in Al Quoz. Any outside specialist work is identified in the agreed repair scope. If the car cannot be driven, our own tow truck brings it in from anywhere in Dubai in workshop hours, free when we do the repair, and inside Dubai we can bring it back after the work. Arrange it on WhatsApp.
22nd St, Al Quoz Industrial Area 4, Dubai, UAE
Workshop Hours and DirectionsEstimate from Photos
An estimated price is given from photos sent on WhatsApp; the final price is confirmed in writing after the car is seen.
Written Warranty
Every job carries a written warranty; its length depends on the job.
Full Breakdown
Services and Checks
The work and checks for your vehicle are agreed in the written quote. This list shows possible scope, not a package with every item included.
Chassis & Frame Assessment
Where structural geometry may be affected, we inspect and measure before agreeing whether alignment, repair, replacement, or specialist routing is appropriate.
Panel Beating & Reshaping
Damaged panels are assessed for safe reshaping, repair, or replacement, with the proposed method recorded in the quote.
Structural Repair Scope
Crumple zones, pillars, and load-bearing structures require vehicle- and damage-specific procedures. We confirm the parts and the repair limits with you before work starts.
Post-Repair Checks
The handover scope records the relevant steering, suspension, brake, alignment, body, paint, and diagnostic checks for that repair.
Parts Choice In Writing
The proposed part brand, grade and condition are confirmed in the quote before work starts.
Insurance Repair Coordination
On a claim we deal with your insurer: the estimate, the assessor and the approval. You are told your excess before any work starts.
Our Advantage
Why Choose Active Auto
Hit your bumper? What to send us
A bumper scuff, a cracked finish or a pushed-in corner is looked at on the car before we suggest repair, repaint or replacement.
Send one photo of the whole bumper on the car, a close photo of each damaged spot, and the model and year. Behind a bumper there can be damage you cannot see, such as clips, brackets and sensors. The written quote says what it includes and what would need a further quote.
The paint is matched and blended into the next panel, and we tell you before we start if anything limits the finish. Before you collect the car, we check the surface, the gloss, the blend and the panel gaps.
Accident repair workshop in Dubai
Active Auto is an accident repair workshop in Al Quoz, Dubai. After an accident the car is assessed first, and structural alignment, panel beating and paint are done in the same workshop, with help on the insurance claim.
Send photos of the damage on WhatsApp, or bring the car in during opening hours: walk-ins are welcome, and a message first gets the car seen faster. If the car cannot be driven, our own tow truck brings it to the workshop from inside Dubai, in workshop hours, free when we do the accident repair.
Collision repair in Dubai
A collision can damage more than the panel you can see. After the assessment the repair is written down: where the structure may be affected, which panels are reshaped or replaced, and the paint. The final price is confirmed in writing after the car is seen.
Smaller damage from a collision has its own pages: car dent repair for dents and damaged panels, car scratch repair for scratches and scuffs, car bumper repair for cracked or scraped bumpers, and paint and bodywork for the refinishing. A windshield broken in the collision is replaced, not repaired: see windshield and windscreen replacement.
Accident repair under an insurance claim
On a claim with Al Sagr, Adamjee, Dubai Insurance, Union and Orient, we deal with the insurer for you and tell you your excess before any work starts. Each insurer has its own page on how a claim runs with it.
An Accident Repair Customer’s Experience
“The entire process was smooth, professional, and transparent from start to finish.”
Inside the workshop
FAQs
Frequently Asked Questions
Everything you need to know about accident & collision repair
Can you fix structural damage from a serious accident?
Do I need to book in advance for accident repair?
How long does accident repair take?
Will my car look exactly as it did before the accident?
Do you provide courtesy cars during repairs?
What does collision repair include?
Where is your accident repair workshop in Dubai?
How much does accident repair cost in Dubai?
Do I need a police report to repair accident damage?
Will I pay anything on an insurance claim?
Can I choose Active Auto if my insurer is not one of the five?
Do you collect the car?
Before You Book
Review what to send, what the assessment can confirm, and what to include in your written quote.
What affects accident repair timing?Other Services
Car Recovery
Car recovery in Dubai with the workshop's own tow truck: after an accident or a breakdown, the car comes straight to the workshop that repairs it.
Learn moreInsurance Claim Repairs
Insurance claim repairs at Active Auto's workshop: we deal with the insurer for you and tell you your excess before any work starts.
Learn morePaint & Body Work
Car paint and bodywork in Dubai for panel respray, bumper scratches, scuffs and body repair, with colour, blend, finish and repair limitations confirmed after inspection.
Learn moreReady to get started?
WhatsApp us or call — we'll take care of the rest.