1. Follow the official incident-reporting route
Prioritise safety and follow the current police or competent-authority instructions for the place and type of incident. Do not move, admit liability or rely on a workshop page for legal direction where official instructions say otherwise. Keep the report reference and any documents the insurer requests.
2. Notify the insurer and confirm the repair route
Ask the insurer to confirm policy eligibility, workshop assignment, excess, required evidence and whether an inspection or LPO is needed. Active Auto has a verified Union repair-network agreement and Orient empanelment. Current Al Sagr, Adamjee and Dubai Insurance activity is operational evidence, not a blanket approval; every claim still needs written confirmation.
3. Workshop assessment and supplements
The workshop records visible and hidden damage, prepares the proposed scope and identifies parts or specialist dependencies. If further damage appears after dismantling, the supplemental scope should go through the required insurer or customer approval before the additional work begins.
4. Repair, records and handover
Before collection, review the completed scope, invoice or claim documents, any customer payment and the repair-specific written warranty terms. The insurer decides coverage and settlement; the workshop should not promise that the customer will owe only an excess or no payment.
Still Not Sure? Just Ask.
Every car is different. Send the make, model, year, symptom and any useful photos. The team will explain whether the next evidence-bearing step is a workshop assessment or a written vehicle-specific quote.
Frequently asked questions
Is Active Auto approved by every insurer listed on the site?
No blanket five-insurer claim is made. Union authority and Orient empanelment are verified; other named insurer activity and every policy's eligibility are confirmed per claim.
Can I bring the car before insurer approval?
Contact the insurer and Active Auto first. The correct sequence depends on the report, assignment and whether the vehicle can be safely driven.
Who decides direct billing or customer payment?
The insurer's written authority and settlement route decide this for the claim. Confirm excess, supplements and any customer payment before repair.
How long will an insurance repair take?
There is no universal duration. Damage, hidden findings, parts, insurer approvals and workshop dependencies determine the vehicle-specific estimate.