Verified Active Auto starting prices
A starting price is the minimum published price for that service, not a ceiling or a promise that every vehicle costs the same. The current approved starting prices are listed below. Accident, paint, electrical and other damage-dependent work remains quote-only until the vehicle is assessed.
| Service | Verified starting price | What still needs confirmation |
|---|---|---|
| AC service and repair | From AED 100 | Symptom, refrigerant system and diagnosis |
| Vehicle diagnostics | From AED 200 | Fault path and depth of investigation |
| Pre-purchase inspection | From AED 350 | Vehicle and agreed inspection scope |
| Windshield chip repair | From AED 150 | Size, depth, position and repairability |
| Wheel alignment and balancing | From AED 250 | Vehicle, tyre and suspension condition |
| Mechanical servicing | From AED 350 | Vehicle schedule, oil, filters and due items |
| Detailing and polishing | From AED 150 | Vehicle size, finish condition and selected scope |
What should be itemised
Ask for the diagnosed problem, proposed labour, each part and its category, consumables, outside-specialist work, taxes and any inspection or diagnostic fee. If the scope can expand after dismantling, the estimate should explain how additional work will be presented and approved. A low headline number is not comparable if important items are missing.
Insurance and payment are separate decisions
A comprehensive policy does not make every repair automatically covered. The insurer decides assignment, approved scope, excess, supplements and settlement for the specific claim. Active Auto has a verified Union repair-network agreement and Orient empanelment, plus current operational activity with Al Sagr, Adamjee and Dubai Insurance; eligibility and payment route still require claim-specific confirmation.
A safer approval sequence
Describe the symptom, let the workshop inspect it, compare the written diagnosis with the proposed repair, and approve only the recorded scope. For visible damage, photos can support initial triage but do not replace in-workshop inspection. Keep the final estimate and repair order so parts, labour and any written warranty term can be checked later.
Still Not Sure? Just Ask.
Every car is different. Send the make, model, year, symptom and any useful photos. The team will explain whether the next evidence-bearing step is a workshop assessment or a written vehicle-specific quote.
Frequently asked questions
Can I get an exact car repair price from a photo?
A photo can help with initial bodywork triage, but hidden damage, parts and labour may only be clear after inspection. Treat the written workshop estimate as the decision document.
Does a starting price include every vehicle?
No. It is a published floor for the named service. Vehicle specification and the confirmed scope determine the final quote.
Will insurance pay the full repair bill?
Only the insurer can confirm coverage, excess, authorised scope and settlement for the claim. Do not rely on a blanket website promise.
How do I compare two workshop quotes?
Compare diagnosis, parts category, labour, excluded work, taxes, completion dependencies and written warranty terms. Headline totals are not equivalent if the scopes differ.