Send the damage and the vehicle details together
Send a close photo of the damage and a wider photo showing its position on the windshield. Include the make, model and year, and mention any camera, rain sensor, heating or other equipment fitted around the glass. Tell the workshop if the damage has changed or was repaired before. These details help prepare an assessment; they are not a remote safety clearance.
A chip-repair starting price is not a replacement quote
Active Auto's published price starts from AED 150 for eligible windshield chip repairs. The technician must confirm eligibility from the damage's size, depth, position and condition. Replacement requires a separate vehicle-specific quote. Do not treat the chip-repair price as a promise to fix every crack or as the price of new glass.
Compare the full glass scope
Ask the estimate to identify the proposed glass specification, fitting materials, labour and any sensor or camera checks. Confirm whether calibration is required for your vehicle, who will perform it and whether it is included. Before approving, ask what appearance or damage may remain after an eligible repair and what written warranty terms apply.
Confirm collection and handover arrangements
Ask the workshop when the vehicle can be released and what instructions apply after the work. Active Auto offers vehicle pickup and drop-off across Dubai and other UAE emirates; timing and any charges are confirmed individually. The repair itself happens at the Al Quoz workshop, not at the customer's address.
Still Not Sure? Just Ask.
Every car is different. Send the make, model, year, symptom and any useful photos. The team will explain whether the next evidence-bearing step is a workshop assessment or a written vehicle-specific quote.
Frequently asked questions
Can you decide from a photo whether my windshield can be repaired?
Photos support initial assessment, but repair eligibility is confirmed after the workshop checks the damage and glass condition.
Does AED 150 cover windshield replacement?
No. The published starting price is for eligible chip repairs. Replacement is quoted separately for the exact vehicle and glass specification.
Is camera calibration included automatically?
Do not assume it. Ask whether the vehicle requires calibration, who will perform it and whether it appears in the written quote.
Can you collect my car for glass work?
Ask about pickup and drop-off from your location. Timing, charges and the repair appointment are confirmed before collection; work is completed at the Al Quoz workshop.