Which driver receives each colour?
The RTA handbook’s incident-reporting section distinguishes the following forms. It assigns the responsibility decision to the police; the workshop does not decide who caused the collision.
| Form in the handbook | Meaning |
|---|---|
| Pink | The driver receiving it is at fault. |
| Green | The driver receiving it is not at fault. |
| White | Neither party is accused, or the other party is unknown. |
Sources: RTA Light Motor Vehicle Handbook — rules and responsibilities
Does a white report mean both drivers are at fault?
No. That is not the white-form definition in the cited handbook. It covers an incident without an accused party or with an unidentified other party. Use the actual report’s findings for your incident, rather than choosing an answer from the colour alone.
Sources: RTA handbook — accident-report forms
Why do some explanations use red instead of pink?
GIG Gulf’s published insurance guide describes red as the responsible driver’s report and green as the other driver’s report. The RTA handbook passage uses pink for its at-fault form. These sources use different colour terms; this page does not establish that every current reporting screen uses the same labels.
Sources: GIG Gulf — accident responsibility · RTA handbook — report forms
What should you confirm before arranging repairs?
A report records the incident. The insurer decides cover and repair authority, while the workshop assesses the damage and proposed work. Before moving the car, ask the insurer to confirm Active Auto for the policy and claim. Establish the repair scope, excess and payment route before work begins.
Discuss the report reference, required evidence, workshop assignment and whether an inspection or LPO is needed. A colour is not a quotation, a completion date or confirmation that the customer has nothing to pay.
From the report to a written repair scope
Active Auto’s published process separates assessment from insurer settlement. Damage findings inform the proposed repair scope and parts requirements. If dismantling reveals additional damage, the extra scope needs the applicable insurer or customer approval before that work starts.
At handover, review the completed work, claim or invoice documents, customer payment and the written warranty terms for the repair. For the full sequence, use the claim-process guide linked below.
Discuss the repair scope after the report
Share the vehicle details, damage photos and report information needed for assessment. Confirm the insurer’s workshop assignment and payment route before repair.
Frequently asked questions
Does a green report authorise free repairs?
No payment promise follows from this guide’s colour explanation. The insurer determines coverage and settlement for the claim; confirm the repair authority and any customer payment before work starts.
Can I bring the car straight to Active Auto with the report?
Contact the insurer and the workshop first. Confirm Active Auto for your policy and claim before moving the vehicle, including the repair scope and payment route.
How long will the repair take after the report?
The published workshop process gives no universal duration. The estimate depends on damage, hidden findings, parts and the necessary approvals.