Give the workshop the facts that decide the job
Model name alone is not enough. Engine, gearbox and equipment differ between years and versions of the same model, and the service scope depends on them. Send the make, model, year, mileage, the last service date and any warning light or noise. A photo of the dashboard with the ignition on helps.
| Tell the workshop | Why it matters |
|---|---|
| Model, year and engine | Parts, fluids and the service scope depend on the exact version. |
| Mileage and last service | Shows what is due and what was already done. |
| Warning lights or noises | Lets the team plan a diagnostic check before quoting. |
| Warranty or service plan still running | Your contract may set conditions on where and how the car is serviced. Check its terms before booking. |
What a written quote for a premium car should contain
Ask for the scope in writing before work starts: what is being done, which parts and fluids, and what happens if something else is found. A full car service at Active Auto starts from AED 350; the scope is agreed in writing for your specific car and other repairs are quoted after assessment. A quote that is one line with a total is not enough for a premium car.
Warning lights: diagnose before replacing
Fault codes point to a system, not always to a failed part. Computer diagnostics, from AED 200 at Active Auto, reads the codes and tests the system so the fault is found before parts are replaced. Ask to see the codes and what was tested.
Independent workshop or the brand's service centre
An independent workshop is not a main-brand service centre, and should say so. If your car is under a manufacturer warranty or a service contract, read what it requires before choosing, and ask the workshop to put what it does and which parts it uses on the invoice. For out-of-warranty cars, many owners choose an independent workshop for the written scope, the direct contact with the team and the price. See the guide on choosing between an independent workshop and a dealer.
After an accident or for paint work
Accident repair on a premium car is more than panels: ask how structural checks, calibration of driver-assistance systems and paint matching are handled. Active Auto repairs under claims with Al Sagr, Adamjee, Dubai Insurance, Union and Orient, and with other insurers when the policy allows a choice of garage.
Book your Mercedes, BMW or Audi in Al Quoz
Send the make, model, year, mileage and the problem on WhatsApp, or walk in during opening hours (no appointment needed; a message first gets your car seen faster). The team speaks English, Turkish, Arabic, Russian, Hindi and Urdu.
Still Not Sure? Just Ask.
Send the make, model, year, symptom and any useful photos. The team will explain what needs checking and what to include in a quote for your car.
Frequently asked questions
Does servicing at an independent workshop affect my warranty?
It depends on your warranty or service contract. Read its terms, and ask the workshop to write on the invoice what was done and which parts were used.
How much is a full service for a Mercedes, BMW or Audi?
A full car service at Active Auto starts from AED 350. The scope is agreed in writing for your specific car, and other repairs found are quoted after assessment.
Can you read the warning lights on my car?
Yes. Computer diagnostics starts from AED 200 and finds the fault before parts are replaced.
Is Active Auto an official Mercedes, BMW or Audi service centre?
No. Active Auto is an independent workshop in Al Quoz, Dubai.