When can a minor accident be reported through the app?
News reports of the service describe it for accidents without injuries, including accidents involving more than two cars, and for some cases where the other party cannot be identified. If anyone is hurt, the road is blocked or you are unsure, call 999 and wait for the police. Do not rely on this page for whether your own accident qualifies; the app tells you.
Sources: Gulf News — how minor accidents are reported through the Dubai Police app · Dubai Police — official site (services and contact numbers)
What should you photograph before moving the cars?
Take clear photos of every vehicle’s damage, all number plates, the position of the vehicles and the road. Note the time, place and the other driver’s details, and keep your own Emirates ID, licence and vehicle registration to hand. The app asks you to attach photos, so take them first.
Sources: Gulf News — how minor accidents are reported through the Dubai Police app
What happens after the report is submitted?
Published accounts say the report link is sent to you by SMS after the police process it. Keep it: your insurer asks for the report and its result. The result decides which driver is recorded as responsible; see our guide to the report colours for how the forms are described.
Sources: Gulf News — how minor accidents are reported through the Dubai Police app
Can you repair the car before you have the report?
Reports advise against starting repairs before the accident has been reported and the police report obtained. Get the report first, then ask your insurer to confirm the workshop and the repair scope before the car is moved.
Sources: Gulf News — how minor accidents are reported through the Dubai Police app
What does Active Auto do once you have the report?
Send the vehicle details, the damage photos and the report. The workshop assesses the damage and proposes a repair scope; the insurer decides cover and approval. Confirm Active Auto for your policy and claim, together with the excess and payment route, before work begins.
Send the report and photos for a repair assessment
Share the vehicle details, damage photos and report so the workshop can assess the damage. Confirm the insurer’s workshop assignment and payment route before repair.
Frequently asked questions
Do I have to call the police for every small scrape?
The published guidance is that a report is needed before repairs and for insurance. For minor accidents without injuries the Dubai Police app is described as the quick route; confirm the current requirement on the official Dubai Police channels.
How long until I receive the report?
Published accounts say the link arrives by SMS, within about a day. The time depends on the case, so check the app.
Can Active Auto handle the claim after the report?
Active Auto repairs cars under claims with Al Sagr, Adamjee, Dubai Insurance, Union and Orient. Ask your insurer to confirm Active Auto for your policy and claim before moving the car.